Customer Complaint

1. What is a Consumer Complaint ?
   A consumer complaint is dissatisfied expression of consumer who is a natural person and use ARDB’s service, product or personality of ARDB’s employees.
2. How many types of consumer complaints ?
   There are two types of customer complaints:
   • Oral Complaint and
   • Written complaint.
3. The requirement for submitting a complaint:
   A. Shall fill in the personal information contact
   B. Description of the complaint
   C. Proof of complaint.
   * Note: All information and documents of consumer are Kept strictly confidential and are used for resolving purpose only.
4. Consumers can use option to file a complaint as following:
   A. Headquarters: Building 9-13, Street 7, Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh
   • Complaint box at ARDB
   • Consumer service staff .

   B. Call us: 011 915 456
   C. Email: complaint@ardb.com.kh
   D. Visit the website: https://www.ardb.com.kh/contact-us/customer-complaint/ and submit the consumers complaint via online.

   * Complaint Received time : Every working day, from Monday to Friday at 7:30 am to 4:30 pm.