Customer Complaint
- What is a Consumer Complaint ?
A consumer complaint is dissatisfied expression of consumer who is a natural person and use ARDB’s service, product or personality of ARDB’s employees. - How many types of consumer complaints ?
There are two types of customer complaints:- Oral Complaint and
- Written complaint.
- The requirement for submitting a complaint:
A. Shall fill in the personal information contact
B. Description of the complaint
C. Proof of complaint.
* Note: All information and documents of consumer are Kept strictly confidential and are used for resolving purpose only. - Consumers can use option to file a complaint as following:
A. Headquarters: Building 9-13, Street 7, Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh- Complaint box at ARDB
- Consumer service staff .
B. Call us: 011 915 456
C. Email: complaint@ardb.com.kh
D. Visit the website: https://www.ardb.com.kh/contact-us/customer-complaint/ and submit the consumers complaint via online.* Complaint Received time : Every working day, from Monday to Friday at 7:30 am to 4:30 pm.
You can fill online complaint or download and upload the complaint form as below.
Symbol * Marked are required.
COMPLAINT FORM
You can download the complaint form below and return it by submitting the form to us.
Call Center
023 220 810 | 023 220 811
023 224 628 (Fax)
Swift Code : ARDMKHPP
Address : #9-13, St 7,Sangkat Chaktomuk, Phnom PenhARDB Official Facebook Page